Staff & Team Training
Are you leaving 30% on the table?
Across service and sales industries — from hairdressers to electricians — unstructured consultations consistently underperform structured ones by around 30% in revenue per client. In most businesses it's higher. We use 30% because it's the number that starts an honest conversation.
For most service businesses, the problem isn't that the team can't sell. It's that they're making the client's decision before the client gets to make it. The Consultation Mastery Program doesn't teach your team to sell. It teaches them to stop deciding on behalf of the client.
Book a Discovery CallRevenue per consultation
Structured vs unstructured — industry average
~30%
Client retention rate
12-month comparison
Upsell conversion
Post-program — month by month
Jan
Feb
Mar
Apr
May
Jun
Who this is for
Service businesses where the client conversation is the product.
Hair and beauty salons. Aesthetic clinics. Allied health practices. Trades businesses. Any business where a staff member sits down or stands with a client, asks questions, and makes recommendations — and where the quality of that conversation directly affects revenue, retention, and reputation.
Staff hit their KPIs. Owners see the revenue move. Same program, both sides win.
In the industry
The Babies Model Is Breaking the Hairdressing Industry — where the consultation problem starts, and why it's been normalised for so long.
What the program covers
Five modules. One complete consultation system.
Consultation Psychology
Why clients say yes, why they say no, and what actually drives the decision. Understanding what's happening in the client's mind before and during the consultation.
Building Trust Quickly
The specific behaviours, questions, and moments that create a sense of being understood. How to move from transactional to relational inside a single conversation.
The Consultation Structure
A clear, repeatable framework for moving through a consultation — from opening through recommendation to commitment — without it feeling scripted or forced.
The Value Conversation
How to hold price under pressure. How to present a recommendation with confidence. How to answer objections without discounting.
Client Experience Design
The consultation doesn't end when the client says yes. What happens before, during, and after determines whether they come back and whether they refer.
What your team leaves with
Working tools, not certificates.
Consultation framework your team can use from the next shift
Confidence to hold the value conversation without discounting
Mapped objection responses for the most common pushbacks
Client experience design for the full pre and post consultation journey
Shared language across the team — consistent consultation experience
How it's delivered
Three formats. One outcome.
In-House Team Training
We come to your business. Your team, your environment, your language. Private and confidential — we don't publish who we work with.
One-on-One
For individual practitioners, owners, or senior staff who want to work through the program directly.
Group Format
Mixed-industry cohort for businesses that want the peer dynamic and accessible price point.
Available across Australia. We travel for in-house engagements, including New Zealand.
Industries we work with
The program is adapted to your industry.
Ready to talk about your team?
The first step is a conversation.
We'll ask about your business, your team, and what a consultation currently looks like in your environment. If this program is the right fit, we'll tell you how it works, what it costs, and when we can start.